EMBARKATION OF REDUCED MOBILITY PASSENGERS (PRM)
DOMESTIC LINES
Passengers with reduced mobility (here indicated as RMP) are those who are not able to move easily or those who need assistance.
Passengers RMP can book only by phone (+302810399899), by sending an email to reservation@minoan.gr or through a travel agency. The number of RMP cabins is limited, to purchase them in advance is highly recommended.
The same conditions applied for all the other passengers, when it comes to bookings and tickets, are valid for them too. In case their embarkation is denied, they can choose between refund and an alternative transport solution.
When RMP book or buy a ticket, they should report in writing their specific needs for the accommodation, the seat, the services required or the need to bring medical equipment. The request for assistance must be sent to the Company (enclosing a copy of a valid identity document), after buying the ticket and at least 48 hours before the departure to the email address reservation@minoan.gr .
For any other assistance, they have to inform the company at least 48h before departure and they need to show up in the agreed meeting point, in advance respect to the published embarkation time.
If a Carrier or a terminal operator, due to its fault or negligence, causes loss or damage to mobility equipment or other specific equipment used by people with disabilities, he must offer a compensation corresponding to such persons the replacement value of the equipment concerned or, where appropriate, the costs of repair.
The Hotel Manager or any other appointed person ensures the assistance to RMP. Once the Hotel Manager has been informed that a RMP is expected on board, an adequate assistance will be arranged: from the embarkation to the disembarkation. The Hotel Manager will highlight the cabins reserved to the RMP on the ship layout diagram and will give a copy of it to the Captain.
The crew personnel in charge of RMP assistance must wear a white/blue band on the arm with ASSISTANCE written on it, in order to be easily recognized. The ticket office ashore must provide the RMP vehicle with a sticker, which can guarantee parking priority in the dedicated areas.
When boarding, such vehicles must be addressed as a priority towards the parking areas on board intended for them. The above areas allow full mobility of the PMR and the easy access to passengers’ areas. Before the arrival, the Hotel Manager must inform the destination port agent about all the RMP needs for disembarkation and assistance ashore. In case of emergency, the person indicated for the purpose in the Master’s List will help the RMP to reach the meeting place and the debarkation areas. Ship decks can be easily reached by elevators provided with luminous keyboard, appropriate audio and keys for blind passengers.
On board there are equipped cabins available for disabled people, in accordance with the current law. In the public areas, tactile guides highlight the paths that lead to the main on-board services. There are also restrooms dedicated and equipped for the disabled. Aboard the ships there are parking spaces reserved for the disabled, highlighted by identification plates and equipped with facilities for fixing wheelchairs.
ADRIATIC LINES
Disabled person’ or ‘person with reduced mobility’ (here indicated as PRMs) means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or as a result of age, and whose situation needs appropriate attention and adaptation to his particular needs of the service made available to all passengers.
The same conditions applied for all the other passengers, when it comes to bookings and tickets, are valid for them too. The carrier and terminal operators will make every reasonable effort to ensure that assistance is provided in such a way that the PRM can embark, disembark and travel on the ship. However, if it is absolutely impossible to board for justified safety reasons and/or where the design of the passenger ship or the port infrastructure and equipment, including the port terminals, makes it impossible to embark, disembark or transport the person in question in safe or concretely feasible conditions, the PRM may be refused booking, the issuance of a ticket and/or denied boarding.
In case their embarkation is denied, they can choose between refund and an alternative transport solution. When PRMs book or buy a ticket or at least 48 hours before the departure, they should report in writing their specific needs for the accommodation, the seat, the services required or the need to bring medical equipment. The request for assistance must be sent to the Company by email to info@grimaldi.napoli.it or by fax at +39 081 5517716. For any other assistance, they have to inform the company at least 48h before departure.
Once arrived at the port, the PMR can go to the dedicated Grimaldi Lines PRM ASSISTANCE desk or reach directly the boarding yard by car with the hazard lights turned on, waiting for an attendant to provide the type of assistance he needs and indicate where to park the car on the garage deck, to reach more comfortably the elevators, providing the onboard wheelchair, if necessary.
Where strictly necessary, in accordance with article 8 of the Regulation (EU) No. 1177/2010 of 24 November 2010, carriers, travel agents and tour operators may require that a disabled person or person with reduced mobility be accompanied by another person who is capable of providing the assistance required by the disabled person or person with reduced mobility. As regards passenger services, such an accompanying person shall be carried free of charge.
In compliance with the applicable legislation and in particular pursuant to European Regulation no. 1177/2010 and of the European Regulation no. 392/2009, the Company ensures compensation for damage deriving from the loss or damage of mobility equipment or other specific equipment, used by people with disabilities or Persons with Reduced Mobility (PRM), if the harmful event is attributable to fault or negligence of the Carrier.
In order to be able to request compensation for damages, passengers can send a written request to the Company via email at customer@grimaldi.napoli.it or by registered mail, fax and certified e-mail, possibly using the '' specific complaint form on the Company's institutional website.
In case of need, the Company will make every effort to quickly provide adequate temporary replacement of the equipment.
The Hotel Manager or any other appointed person ensures the assistance to PRMs. Once the Hotel Manager has been informed that a PRM is expected on board, an adequate assistance will be arranged: from the embarkation to the disembarkation. The Hotel Manager will highlight the cabins reserved to the PRMs on the ship layout diagram and will give a copy of it to the Captain.
The crew personnel in charge of PRMs assistance must wear a white/blue band on the arm with ASSISTANCE written on it, in order to be easily recognized.
The ticket office ashore must provide the PRMs vehicle with a sticker, which can guarantee parking priority in the dedicated areas.
When boarding, such vehicles must be addressed as a priority towards the parking areas on board intended for them. The above areas allow full mobility of the PRMs and the easy access to passengers’ areas.
Before the arrival, the Hotel Manager must inform the destination port agent about all the PRMs needs for disembarkation and assistance ashore.
In case of emergency, the person indicated for the purpose will help the PRMs to reach the meeting place and the embarkation areas.
Ship decks can be easily reached by elevators provided with luminous keyboard, appropriate audio and keys for blind or partially-sighted passengers.
On board there are equipped cabins available for RMPs, in accordance with the current law. In the public areas, tactile guides highlight the paths that lead to the main on-board services. There are also restrooms dedicated and equipped for PRMs. Aboard the ships there are parking spaces reserved for PRMs, highlighted by identification plates and equipped with facilities for fixing wheelchairs.
To make the document containing a Summary of the provisions concerning the Rights of Passengers travelling by sea and inland waterway easily accessible to the PRM, a paper copy of the same is left in the cabin for them; if the PRM is blind or visually impaired, an audio recording containing the same content and a device on which this is recorded will be available at the reception of the ship. The methods for sending complaints are also clarified in the Summary document mentioned above.
The preceding is easily accessible through the direct link of the home page of the website www.grimaldi-lines.com.